Business Skills You Should Be Setting As The Foundation For Your Business
If you already have an online business it doesn’t mean that the learning process and building of business skills have come to an end. If you have employees then a lot of the responsibilities of your business can be delegated. However, you should still have a basic knowledge of the skillset that is required for each of these tasks. It is the only way that you can ensure that the work is being done properly and to the best advantage for your business.
If you are a one-man or woman show then it means you are operating your online business on your own. This means you need to develop a whole gambit of business skills.
Sales Representative
You may have some past experience as a sales representative. With an online business, you do not have the advantage of physically meeting your customers. You now have to develop communication skills where you can convey your sales message either through writing or verbally such as telephone or chat for example. Some people struggle with this but with practice, you will be able to apply the same concepts to this way of selling as you have done in the past.
Customer Service
With an online business, the interaction with the client does not conclude with the sale. Good customer relationships mean answering any queries and concerns and follow-ups.
Administrative
As the only person running your business, there is a lot of administrative work that has to be done. This includes the maintenance of the website which cannot be neglected. It means keeping track of the bookkeeping. It means billing as well as accounts payable. How big these tasks are will depend on the type and size of your business as well as how much you have automated them.
Resources
It is imperative that you rely on all of the resources that are available to you to help you operate your business. There is a lot of free online learning that can be utilized. Plus there is all types of business software that can be used. At the same its important to not get caught up in using too much or investing in that which has so many add ons that are needed.
Marketing and Advertising
The good news when it comes to an online business and this responsibility is that it can be a lot cheaper than traditional type marketing and advertising. But, it is time-consuming. It takes a lot of knowledge and the learning of the different platforms that allow for this.
Keeping the Stress Down
It is easy to spend a lot more hours on an online business compared to an on land company. This is because it’s convenient to be able to work from home. It is easy to become stressed out. When possible you need to delegate some of your tasks. A good example of this is using services that I offer for your business tax preparation and tax filing. I would be happy to assist you with this.
